TCPA Compliance Policy for Windows11Upgrade.Net

Effective Date: 03/02/2025
Last Updated: 04/18/2025

1. Overview

This TCPA Compliance Policy outlines how 623 PC Technology Services (“Company,” “we,” “our,” or “us”) ensures adherence to the Telephone Consumer Protection Act of 1991 (TCPA) and applicable federal and state telemarketing laws when communicating with consumers through phone calls, SMS/text messages, and prerecorded voice messages.

We are committed to protecting the rights of individuals and ensuring responsible, lawful marketing practices through all communication channels.

2. What is the TCPA?

The TCPA is a federal law that restricts telephone solicitations, including:

Auto-dialed and prerecorded calls
Text messages sent to wireless numbers
Unsolicited faxes
Calls made to numbers on the National Do Not Call (DNC) Registry
Use of automated telephone dialing systems (ATDS) or artificial/prerecorded voice technologies

3. Consent Requirements

a. Prior Express Consent

We require prior express consent before:

Sending SMS/text messages
Making voice calls using autodialers or prerecorded messages
Contacting mobile phones for non-marketing purposes

Consent is collected via:

Online web forms with an affirmative opt-in checkbox (unchecked by default)
Recorded verbal consent (when applicable)
Written agreements, whether electronic or physical

b. Prior Express Written Consent (for Marketing)

For telemarketing or promotional messages, we obtain prior express written consent, which includes:

A clear and conspicuous disclosure that the consumer agrees to receive autodialed or prerecorded marketing calls or text messages
An acknowledgment that consent is not a condition of purchase

Example Web Disclosure:

☑️ I agree to receive calls and text messages from Windows11Upgrade.Net at the number provided, including via automated dialing technology. Message & data rates may apply. Consent is not a condition of purchase. [View Privacy Policy]

4. Communication Methods Covered

Text Messages (SMS/MMS)
Autodialed Phone Calls
Live Voice Calls
Voicemail Drops
Email follow-up communications (if tied to a phone-based opt-in)

5. Opt-Out Mechanisms

Consumers may opt out of communications via the following methods:

Text Messages: Reply STOP to unsubscribe from future messages
Phone Calls: Request verbally to be placed on our internal Do Not Call (DNC) List
Email: Click the unsubscribe link at the bottom of any marketing email
Written Request: Email us at support@623pc.com or write to our corporate office

We honor all opt-out requests within 10 business days or as otherwise required by law.

6. Do Not Call (DNC) Compliance

We comply with both:

National Do Not Call Registry
Internal Do Not Call List

Before making any outbound marketing call, numbers are scrubbed against:

The National DNC list
Our own internal suppression list

Consumers added to our internal DNC list will not be contacted again unless they provide renewed consent.

7. Call Time Restrictions

All outbound calls are made during permitted hours:

Monday to Saturday: 8:00 AM – 9:00 PM (local time of the recipient)
Sunday: No telemarketing calls unless explicitly authorized by the consumer or state law permits

8. Use of Third Parties

If we engage third-party vendors or contact centers:

They are required to adhere to this policy and sign agreements verifying compliance with TCPA and applicable telemarketing laws
We regularly audit and review their compliance performance

9. Recordkeeping

We maintain accurate records of:

Consent capture (IP address, date/time stamp, source URL)
Consent language presented
Call and message logs
Opt-out requests
Training documentation for agents

Records are kept for at least five (5) years, in accordance with best practices and legal standards.

10. Training and Enforcement

All personnel involved in outbound calling or messaging campaigns receive:

Initial TCPA training upon hiring
Annual refresher training
Compliance updates as regulations evolve

Any employee or vendor found violating this policy may be subject to disciplinary action, up to and including termination or contract cancellation.

11. Consumer Rights

Under the TCPA, consumers have the right to:

Know how their contact information is used
Revoke consent at any time
Be free from unsolicited communications through autodialers or robocalls
File complaints with the FCC or FTC

12. Contact Information

For any questions regarding this TCPA Compliance Policy or to exercise your rights:

623 PC Technology Services
Email: info@623pc.com
Phone: (800) 669-5098
Website: https://623pc.com

13. Policy Updates

This TCPA Compliance Policy may be updated periodically to reflect regulatory changes or best practices. Any changes will be posted on our website with the revised Effective Date.

TCPA Policy